Shipping & Return Condition of Loading Dock Supply, LLC

Last Updated: July 27, 2025

Return, Freight, Payment, and Order Policies

These Return, Freight, Payment, and Order Policies govern all transactions, including but not limited to sales, shipments, returns, freight arrangements, payments, and order processes, entered into between the Company and the Purchaser.

1.1 Return Policy

1.1.1 Non-Returnable Nature of Products

Due to the bespoke, customized, and specialized nature of the loading dock Products offered by the Company, all Products shall be deemed non-returnable and ineligible for refund, exchange, credit, or any other form of reimbursement, except as expressly provided herein. No exceptions shall apply unless explicitly authorized in writing by the Company.

1.1.2 Authorization for Returns

In the limited circumstances where a return is permissible, as determined solely by the Company, the Purchaser must obtain prior written authorization in the form of a Return Merchandise Authorization (RMA) from the Company. The RMA number must be conspicuously displayed on the exterior of all cartons and prominently noted on the Bill of Lading (BOL). Any attempted return without a valid RMA shall be rejected outright, and the Purchaser shall remain fully liable for all associated costs, including but not limited to shipping, handling, and storage fees.

1.1.3 Shipping Requirements for Returns

All authorized returns shall be shipped exclusively on a freight prepaid basis to the original shipping address designated by the Company, with the exact RMA number indelibly marked on the BOL. The Purchaser shall bear all risks of loss or damage during transit and shall ensure that the Products are returned in their original condition, packaging, and configuration. Failure to comply with these requirements shall result in automatic denial of the return and forfeiture of any potential refund.

1.1.4 Restocking Fees

Upon acceptance of an authorized return, the Company shall impose a restocking fee equivalent to thirty percent (30%) of the original purchase price of the returned Products. This fee shall be deducted from any refund issued and is non-negotiable. No waiver or reduction of the restocking fee shall be granted under any circumstances.

1.1.5 Built-to-Order Items

Products manufactured, assembled, or otherwise produced pursuant to custom specifications or built-to-order requirements ("Built-to-Order Items") shall be irrevocably non-returnable and non-refundable upon the earlier of: (i) the point of sale, or (ii) the Company's acceptance of the Purchaser's Purchase Order. No returns, refunds, or cancellations shall be permitted for Built-to-Order Items at any stage thereafter.

1.1.6 Freight and Handling Charges Post-Shipment

Upon shipment of any Products, all freight, handling, and associated charges shall be non-refundable without exception. The Purchaser shall be solely and unconditionally responsible for any and all costs arising from refused shipments, including but not limited to redelivery fees, return shipping, storage, and disposal expenses. The Company shall have no obligation to mitigate such costs on behalf of the Purchaser.

1.2 Freight Policy

1.2.1 Freight Quotations and Arrangements

The Company shall quote and apply freight charges on a prepaid and added basis for all orders, unless the Purchaser provides, in advance and in writing, a valid freight account number or a complete Bill of Lading (BOL) acceptable to the Company. All freight arrangements must be finalized prior to shipment, and no post-shipment modifications shall be permitted without the Company's express written consent.

1.2.2 Non-Refundable Nature of Freight Charges

Following shipment, all freight, handling, and related charges shall be non-refundable in full, irrespective of any subsequent events or disputes. The Purchaser shall be exclusively liable for any additional charges incurred as a result of: (i) changes to the delivery address; (ii) requests for redelivery; (iii) refusal of delivery; or (iv) any other actions or inactions attributable to the Purchaser.

1.2.3 Refusal of Undamaged Goods

In the event the Purchaser refuses delivery of undamaged Products, the Purchaser shall be obligated to pay all redelivery fees in advance. No refund for the cost of the Products shall be issued unless and until an RMA has been obtained and the return process completed in strict compliance with the Return Policy herein. The Purchaser must arrange and fund all freight for returning the Products to the Company's designated dock or facility. Failure to effectuate such return within a reasonable timeframe, as determined by the Company, shall result in the accrual of storage fees at the Company's prevailing rates, which shall be payable by the Purchaser immediately upon demand. Storage fees shall continue to accrue until the Products are retrieved or otherwise disposed of at the Company's discretion, with any disposal costs also borne by the Purchaser.

1.2.4 Title, Risk of Loss, and Delivery Details

Unless otherwise agreed in writing, title to the Products and risk of loss shall pass to the Purchaser upon delivery of the Products to the Purchaser's designated location (FOB destination). The Company or its OEM assumes all risk of loss or damage to the Products during transit. The Company or its OEM shall select the method of shipment and carrier unless otherwise specified by the Purchaser in writing and approved by the Company. Estimated delivery times are approximations only and are not guaranteed. The Company shall not be liable for any delays in delivery due to causes beyond its reasonable control. For international shipments, the Purchaser is responsible for all customs duties, import taxes, and related charges.

Upon delivery, the Purchaser shall promptly inspect the Products for any visible damage, shortages, or discrepancies and note any such issues on the bill of lading or delivery receipt before signing. By signing the bill of lading or delivery receipt without noting such visible damage, shortages, or discrepancies, the Purchaser accepts the Products as delivered in good condition and waives any claims against the Company for such issues.